About São Paulo/Guarulhos International Airport (GRU)

São Paulo, the sprawling metropolis that stands as Brazil's largest city, is served by the São Paulo/Guarulhos International Airport, also referred to as Governor André Franco Montoro International Airport. As the nation's most frequented aviation hub, this airport is equipped with three terminals, offering an extensive range of shopping and service options to cater to the diverse needs of its travellers. This comprehensive São Paulo/Guarulhos Airport guide includes essential contact information, details of terminal amenities, and a curated list of accommodations near the airport.

Information:

Information counters are available in Departures and Arrivals, while a tourist information counter is in Terminal 2 (Arrivals, east side).

São Paulo-Guarulhos International Airport also has an app available on the Apple App Store and Google Play, which provides up-to-the-minute flight information.

Website:

Driving directions:

Access to São Paulo-Guarulhos International Airport is facilitated by its proximity to BR-116, which is the second-longest highway in Brazil, encircling São Paulo and passing the airport area.

Transfer between terminals:

Terminals 2 and 3 at São Paulo-Guarulhos International Airport are connected by walkways for easy access. Terminal 1, located past the Cargo Terminal, is serviced by a dedicated shuttle that also connects to the airport's CPTM station, an integral part of São Paulo's rapid transit and rail network operated by Companhia Paulista de Trens Metropolitanos. These shuttles run at 15-minute intervals from 04:00 to midnight. The shuttle service includes the following routes:
• From the airport CPTM station to Terminals 1, 2, and 3.
• From the airport CPTM station to Terminal 2.

Public Transport

Public transport road:

Bus: Several bus companies provide service to/from São Paulo-Guarulhos International Airport, including:
• Airport Bus Service (www.airportbusservice.com.br) runs routes to Congonhas Domestic Airport, Praça da República, Tietê and Barra Funda bus terminals.
• Bus line 257 runs between Terminal 2 and Terminal do Metro Tatuapé.

Taxi: Guarucoop is the official taxi at São Paulo-Guarulhos International Airport. All Guarucoop taxis run on fixed prices set by the Municipality of Guarulhos. Their taxis are available in all terminals. Passengers can also pre-book through the Guarucoop app or by calling/ WhatsApp +55 (11) 2440-7070.

Public transport rail:

The São Paulo-Guarulhos International Airport is served by the CPTM (Companhia Paulista de Trens Metropolitanos), which operates the Line 13 (Jade) train connecting the airport to the Engenheiro Goulart station. Although the airport's CPTM station is conveniently located near the Terminal 1 parking lot, it is a considerable distance from Terminals 2 and 3. Fortunately, a complimentary shuttle service is available to transport passengers between the train station and all airport terminals.

Terminal facilities

Money:

Currency exchange counters are in Terminal 2 (Departures and Arrivals), and Terminal 3 (Departures). ATMs are available in every terminal.

Food:

Terminal 2, the largest among the three terminals, has a food court, several cafés and international chains on both the west and east sides.

Terminals 1 and 3 have a decent selection of cafés and bars after security.

Shopping:

Terminal 2 of the airport is a shopping haven, boasting an extensive selection of stores with various gifts and accessories. In comparison, Terminals 1 and 3 offer a more limited retail experience.

Duty-free shopping is popular in Brazil. Accordingly, duty-free shops are available in Terminal 1 (Departures), Terminal 2 (International Departures and the East side), and Terminal 3 (Departures and also in an area known as Fifth Avenue).

Luggage:

Malex provides luggage storage facilities in Terminal 2 (Arrivals West and Arrivals East), and Terminal 3 (Arrivals).

For items lost within São Paulo-Guarulhos International Airport, the Lost and Found is in Terminal 3 (Departures). Passengers can also email perdidoseachados@gru.com.br with a detailed description and wait for a response.

For lost baggage or items left on a plane, contact the airline directly.

Other:

Pharmacies are located in Terminal 1 (Arrivals), Terminal 2 (Departures, west side), and Terminal 2 (Arrivals, east side).

Airport facilities

Conference and business:

São Paulo-Guarulhos International Airport has 22 VIP lounges spreading across three terminals (1 in T1, 11 in T2, and 10 in T3). Many of these lounges offer basic business services.

TRYP by Wyndham Sao Paulo Guarulhos Airport, located in T3, has a meeting room. This facility is airside and exclusively accessible to passengers going on international flights.

Nearby, the São Paulo Airport Marriott Hotel, which is five minutes from the airport, has over 1,500 sq mt of event space.

Communication Facilities:

Free 2-hour Wi-Fi is available throughout the airport, with usage capped at four hours.

A post office (Correios) is in Terminal 2 (Mezzanine, near check-in B).

Disabled facilities:

São Paulo-Guarulhos International Airport has lifts, ramps, and adapted toilets for passengers with reduced mobility.

Travellers requiring special arrangements should contact the airline in advance of travel.

Car parking:

São Paulo-Guarulhos International Airport accommodates both short and long-term parking needs. Visitors can find standard, uncovered parking options at Terminals 1 and 2, while premium parking and garaged spaces are offered at Terminals 2 and 3.

Car rental:

Car hire companies are in every terminal.

Localiza, Movida, and Ounidas (United) are in T1, T2, and T3.

Turbi and Beepbeep are in T2.