About Hamburg Airport (HAM)

Located a short distance from Hamburg in northern Germany, Hamburg Airport is one of the country’s busiest air transport hubs. Our Hamburg Airport guide includes contact details, as well as useful information regarding terminal facilities, public transport connections and nearby accommodation options.

Information:

Airport information desks are located in Terminals 1 and 2. The Hamburg Welcome Centre, located in the Airport Plaza on the arrivals level, provides airport information, travel tickets, event ticket sales, hotel reservations and other services. It is open from 0630 to 2300 daily.

Website:

Driving directions:

Hamburg Airport is situated between ring roads R2 and R3 on the B433, and is easily accessible and well-signposted from central Hamburg. The A7 Autobahn provides a connection to the airport at exit 23, Schnelsen-Nord.

Transfer between terminals:

The terminals are linked by the Airport Plaza facility. A free shuttle bus runs between the terminals and to car park P6.

Public Transport

Public transport road:

Bus:Numerous HVV (tel: +49 40 19449; www.hvv.de) bus services run to the city centre and other points around Hamburg (fare: €3.20). The night bus 606 stops at the main railway station. Shuttle services to and from Bremen and several destinations in the region are also available.

Taxi:Taxi services to central Hamburg are readily available outside both terminals. The journey time and fare varies according to the time of day, but prices generally start at around €25. Official taxis are cream in colour. Pre-booking is available – links to numerous taxi companies can be found on the airport website, including Hansa Taxi (tel: +49 40 211 211; www.taxi211211.de) and Taxi Hamburg (www.taxihamburg.de; online booking only).

Public transport rail:

Rail:The S-Bahn route S1 (tel: +49 40 3918 4385; www.s-bahn-hamburg.de) links Hamburg Airport directly with Hamburg’s central station (journey time: 25 minutes; fare: €3). The station is situated directly in front of the terminals.

Terminal facilities

Money:

Monetary facilities inside the terminals include a bank, bureau de change, and several ATMs.

Food:

There are many restaurants, bars, cafés and vegan options at Hamburg Airport; these can be found in the Airport Plaza and in the terminals both pre- and post-security.

Shopping:

There is a wide variety of shops (including duty-free for non-EU travellers) in both terminals and on both levels of the Airport Plaza. Among the options are souvenir retailers, fashion boutiques and bookshops.

Luggage:

Advance reservations can be made for a porter service (tel: +49 40 5075 2010). Luggage trolleys are available for a small deposit. There is a left-luggage facility (tel: +49 40 5075 3983) on the Terminal 2 departures level. Lost property is handled by the Welcome Center (tel: +49 40 50750).

Other:

Hamburg Airport has a pharmacy and a Red Cross medical centre. Other options include a massage service, dentist, prayer rooms and relaxation room.

Airport facilities

Conference and business:

The Welcome Center (tel: +49 40 50750) provides a range of business services, including fax, photocopying and typing. Executive lounges are located on level 2 of Terminal 2. VIP services are also available (tel: +49 40 5075 2012).

The Airport Conference Centre (tel: +49 40 5075 3338), in Terminal 2, offers 13 meeting rooms, while the spacious Terminal Tango (tel: +49 40 5075 3607) offers a large event space in the former Charter Terminal.

Many of the hotels located on and around the airport site also offer meeting and conference facilities, notably the Radisson Blu Hamburg Airport (tel: +49 800 000 4469; www.radissonblu.com), which is adjacent to the terminal complex and offers 15 meeting rooms.

Communication Facilities:

Free Wi-Fi internet access (for up to 24 hours) is available throughout Hamburg Airport. Public telephones are also available throughout the terminals. A post office is located in Terminal 2.

Disabled facilities:

Disabled travellers are asked to notify their airline and the airport information desk (tel: +49 40 50750) of any specific requirements prior to travel. Hamburg Airport is accessible to wheelchairs, and disabled toilets are located throughout. Parking spaces for the disabled can be found near the terminals, with disabled parking in the multi-storey area located near the exits. A door-to-door transfer service, as well as wheelchair push and provision, is offered by DRK Mediservice (tel: +49 40 5075 3353).

Car parking:

Parking at Hamburg Airport is available at six car parks with long and short term rates; five of which are close to the terminals; one is further away and linked to the airport with a free shuttle bus. Parking can be booked via the airport website, otherwise an 'intelligent' indicator system guides drivers to the nearest suitable available spaces. Valet parking is available.

Car rental:

Car hire companies at Hamburg Airport include: Avis, Budget, Europcar, Hertz, Sixt and Thrifty. Booking counters for these operators are located on the ground floor of Terminal 2.