About Penang International Airport (PEN)

Penang International Airport (IATA: PEN, ICAO: WMKP) serves the state of Penang and the northern region of Peninsular Malaysia. The airport has one terminal building divided into domestic and international sections. This Penang International Airport guide provides essential information, including terminal facilities and access to and from the airport.

Information:

An information desk is located in the middle of the Departures hall.

Website:

Driving directions:

Penang International Airport is located right by Jalan Sultan Azlan Shah (Route 6), a main road that serves Penang's southern suburbs and free industrial zones. Travellers coming from George Town usually head south on the coastal highway known as Lebuhraya Tun Dr. Lim Chong Eu (Route 3113) before merging into Jalan Sultan Azlan Shah. The drive time from George Town to Penang International Airport is about 35 minutes, but longer during peak hours.

Transfer between terminals:

All flights depart and arrive at the same terminal (albeit at different levels and sections); therefore, transferring passengers can walk.

Public Transport

Public transport road:

Bus: Rapid Penang, the state's public bus brand, has several lines serving Penang International Airport, including 102, 306, 401, and 401E. 401E, an express bus, is the most popular choice as it uses the expressway to reach the bus terminal in George Town.

Taxis: Taxis are cheap and reliable. Give your destination address to the taxi counter, and the staff will give you a price on a docket. Get in a waiting taxi outside and pay cash to the driver on arrival at your destination. Prices are about RM5 to RM10 more than an e-hailing service. Surcharges will apply from midnight to early morning.

E-hailing or ride-hailing: Grab operates in Penang and can pick up passengers from Penang International Airport. The pick-up area is just beyond the (airport) taxi service. However, beware that you may face many cancellations and wait for a long time.

Terminal facilities

Money:

ATMs are on Level 1 (Arrivals), Level 2 (Departures, near the Information desk), and in the secure zone.

A foreign exchange counter is on Level 2 (Departures).

Food:

Penang International Airport has a decent selection of food establishments.

Shopping:

Penang International Airport has a few gift shops selling local handicrafts and food products. Two duty-free shops are also present.

Luggage:

Penang International Airport has a left luggage facility in Arrivals.

Contact the airline you flew with for lost items on an airplane, but contact the ground staff if you have misplaced items within the airport.

Other:

Penang International Airport has a medical clinic on Level 1 (Lot LS 05).

A pharmacy is in the Arrivals hall.

Airport facilities

Communication Facilities:

Free Wi-Fi internet access is available.

The Arrivals hall has a Communication Centre where different telcos sell local pre-paid SIM cards to tourists.

Disabled facilities:

Penang International Airport has standard accessibility features such as ramps, lifts, and accessible toilets.

Travellers who require special arrangements should contact the airline at least 48 hours before travelling.

Car parking:

Penang International Airport has a parking garage located opposite the terminal building. Valet parking is also available.

Car rental:

Penang International Airport has a few car rental companies on Level 1 (Arrivals), although many travellers now compare prices and book in advance.